SavilleCare ...your FAQs

How many maintenance visits will your team provide?

We recommend between one and four visits a year, depending on your equipment, your business environment and your individual requirements.

 

What response time can we expect?

You choose - from 4 working hours to 24 working hours call-out. Most customers select the 8-hour response.

     

Will we be charged for callouts?

SavilleCARE packages are fully inclusive of all callouts during the year, regardless of the number of site visits (during normal working hours).

 

What if our equipment has to be removed for workshop repair?

We will provide equivalent loan equipment to enable your facilities to continue until your equipment is repaired and re-installed.

     

What if our equipment has to be removed for workshop repair?

We will provide equivalent loan equipment to enable your facilities to continue until your equipment is repaired and re-installed.

 

Will we be charged for spare parts?

All spares are included in the SavilleCARE package, excluding projector lamps, LCD glass, plasma burns and CRT television tubes. A spare projector lamp on site will avoid delays.
     

Will SavilleCARE cover all AV equipment, regardless of manufacturer and supplier?

Yes, we cover any LCD projector or an integrated AV system with software controllers. Following a system check, we’ll recommend a package for you.

 

Does Saville offer nationwide cover?

We have a team of qualified engineers strategically placed around the UK enabling us to offer a full nationwide service. Our customers are spread almost literally from Land’s End to John O’Groats!

     

Why should I choose a SavilleCARE Package?

In a nutshell, to avoid down-time and unbudgeted costs.

Take a typical LCD projector as an example - the lamp cooling system draws in air and dust and without regular cleaning, the air filter will become blocked, voiding warranty claims and causing premature lamp failure. This would necessitate collection of the projector if it fails and without an arrangement for loan equipment, your system could be out of action for a couple of weeks or more.

 

The above does not constitute an offer and should not be construed as such.
Full Terms and Conditions are available on request.