Professional Videoconferencing Services

Professional Services

Business Process Analysis (BPA)
Network Readiness Assessment (NRA)
Network Consultation, Design and Implementation (NCDI)
Videoconferencing to Voice Integration (V2VI)
Microsoft CRM to Cisco Call Manager (CRMCCM)
Applications Integration Service (AIS)

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Saville Audio Visual’s professional services maximise the positive influence of IP based unified communications on organisations through improved adoption, robust implementation, and promotion of utilisation.  Using experienced consultants from Videoconferencing, IP communications and Audio-Visual technology spaces, Saville Audio Visual’s Professional Services offering is unmatched in its breadth and scope.  Saville Audio Visual operates in an open, friendly and direct manner, using only best practices, never afraid to embrace challenges, and always ready to go the extra mile.

Saville Audio Visual’s suite of professional services includes:

Business Process Analysis (BPA)

A Saville Audio Visual consultant undertakes a detailed analysis of the organisation, its business drivers and areas of business stress and identifies those areas that would benefit most from the implementation of unified communications.  A written report is produced, including a full Return on Investment analysis as well as a description of the softer, more difficult to measure benefits that organisations would enjoy.

Network Readiness Assessment (NRA)

Network readiness assessments provide organisations with a comprehensive and detailed report of its networks capability for the carriage of RTP based IP communications, such as IP Telephony, Videoconferencing and Video Streaming.  The NRA report illustrates those areas of a network that are not sufficient for the carriage of RTP communications, and makes recommendations to enable these areas.  The NRA takes account of:

  • Identification of Areas of Bandwidth contention
  • Capture of Average and Peak Bandwidth utilisation over an agreed timeframe
  • Audit of Router hardware / software for QoS support (including backplane throughput, processing capabilities and interface buffers)
  • Identification of Security Policies affecting real time traffic
  • Identification of Security Devices affecting real time traffic
  • Identification of existing QoS policies in the LAN and WAN
  • Production of a Report detailing the findings above, and provision of recommendations to enable network support of Real Time Traffic

All Network Readiness assessments are undertaken by experienced networking professionals, with extensive experience in the design and implementation of IP networks for video and voice applications.

Network Consultation, Design and Implementation (NCDI)

Network consultation and design provides a ‘from the ground up’ service to design, build and implement a unified communications capable IP network, with support for layered services such as IP Telephony, Videoconferencing, Video Streaming, time critical data and non-time critical data.  The design service incorporates:

  • Physical and logical design documents
  • Topological diagrams
  • Full configuration scripting
  • Pre-stage build and test
  • Customer Acceptance Testing schedules

All Saville Audio Visuals Network consultants have extensive experience in the design and implementation of IP networks for video and voice applications.

Videoconferencing to Voice Integration (V2VI)

V2VI provides integration services for H.323, H.320 and 3G based video conferencing systems into a Cisco Voice environment, including:

  • Technical Design Specification
  • Hardware recommendations
  • Configuration Services

Integration of these media facilitates seamless connectivity between phones, video enabled phone (VT Advantage), and room based video conferencing systems (H.323 and H.320) as well as mobile 3G video phones.  Multi-party conference calling between these devices, as well as conference recording, streaming and archiving also becomes possible through the integration of these systems.

Microsoft CRM to Cisco Call Manager (CRMCCM)

CRMCCM provides services for the full integration of Microsoft CRM into the Cisco Call Manager environment.  These services include:

  • Installation and Configuration of the Cisco Unified CRM Connector Server
  • Configuration of the Cisco Phone Number Processor (using .NET Regular Expressions)
  • Creation of XML Based CRM Lookup Service for Phones
  • Creation of XML Push Service (7970, 7971 and IP Communicator only)
  • Configuration of Microsoft CRM
  • Installation and Configuration of Cisco Unified CRM Client
Applications Integration Service (AIS)

The AIS service covers all aspects of integration of multiple vendors applications suites.  Listed below are the applications suites currently supported under this service:

Scheduling

  • Tandberg TMS to Microsoft Exchange / Outlook
  • Tandberg TMS to Lotus Domino / Notes
  • Polycom Outlook scheduling

Desktop Conferencing Applications

  • Tandberg to Microsoft Live Communications Server  / Office Communicator
  • Polycom to Microsoft Live Communications Server
  • Polycom to Alcatel OmniPCX Enterprise Platform / MyTeamwork